Selected Analysts and Staff
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Eric Bassett
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Eric brings over 15 years' experience as a consultant and market researcher to his role leading Eduventures Consulting Services for both institutions and suppliers. From 2003-2006, he led Eduventures' Industry Solutions research operations and later ran the Postsecondary Solutions business, which provided industry research publications, custom engagements, and conferences. From 2006-2009, Eric developed new markets for SunGard Higher Education, expanding the company's footprint in academic technologies and online learning. Prior to 2003, he consulted to Boards of Directors and senior managers in sectors such as healthcare and financial services to identify growth opportunities and mobilize organizations to take advantage of them. Eric's fields of expertise include marketing, strategic planning, and organizational strategy. His career has also given him significant international experience, including periods living and working in Russia, Spain, and Canada. Eric holds an M.S. in international business from Georgetown University and a B.A. from Duke University.
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Kristen D. Fox
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Kristen is responsible for directing research services for the Schools of Education Learning Collaborative. In this capacity, she directs the program research agenda, ensures that members gain maximum value and insight from program services, and manages the research team. Kristen has 10 years of experience as a consultant and advisor to the higher education, government, and non-profit sectors. She was previously a senior member of Eduventures’ Higher Education Consulting practice where she managed complex consulting engagements with Eduventures’ postsecondary clients. Her client engagements have included strategic market research projects to guide growth and branding strategies, support to help universities to achieve accreditation, cost benchmarking studies to help institutions identify cost savings opportunities, and university-wide strategic planning efforts for international initiatives. Prior to joining Eduventures, Kristen held positions at the U.S. Department of State in the Office of Economic and Development Affairs, the International Equity Research Team at the Evergreen Investment Management Company, and at Colgate University in the Development Office. She also taught undergraduate global history and writing courses at the University of California, San Diego. Kristen holds an M.A. from the University of California, San Diego, where she focused on studying educational policies and outcomes in developing countries, and a B.A. from Colgate University.
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Richard Garrett
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Richard leads Eduventures Continuing & Professional Education Learning Collaborative (CPE-LC) and Online Higher Education Learning Collaborative (OHE-LC), membership programs for institutions seeking to grow their adult and online enrollment and enhance their operations. The CPE and OHE programs are unique sources of intelligence on adult and online higher education enrollment and programming trends, evolving consumer demand, school positioning and operational strategies. Richard has over 12 years' experience researching higher education trends worldwide, particularly online learning, non-traditional students, internationalization, and commercial activity. Prior to joining Eduventures in 2005, Richard was Deputy Director of the Observatory on Borderless Higher Education in the United Kingdom, a position he held from 2001 to 2005. Publications include Benchmarking Online Operations: Snapshots of an Emerging Industry (Eduventures, 2009), Online Higher Education Market Update 2008 (Eduventures, 2008), Competing in Online Higher Education 2008 (Eduventures, 2008), Blending In: The Extent & Promise of Blended Learning in the United States (Sloan-C, 2007), Online Higher Education: Retention Benchmarks and Strategies (Eduventures, 2007), E-Learning in Tertiary Education: Where Do We Stand? (a 2005 book commissioned by the OECD, Paris), and The Global Education Index 2005 (a study of 50 firms worldwide operating in the postsecondary education market, OBHE, 2005). Richard has also worked as a researcher in the School of Education, University of Surrey and at the Quality Assurance Agency for Higher Education, both in the United Kingdom. Richard earned both a B.A. and an M.A. from King’s College, University of London, as well as a Post-Graduate Certificate of Education from the University of Cambridge.
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Tim Mann
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Tim is responsible for directing the overall research agenda for the Academic Leadership Learning Collaborative. In this capacity he guides the development of Collaborative Research projects and provides leadership for supporting institutional client needs for analyses and insights in support of their strategic planning efforts. Tim also served as the Director of the Student Affairs Learning Collaborative and is a thought partner in the Enrollment Management Learning Collaborative. Prior to joining Eduventures, Tim held the position of Dean of Student Affairs at Babson College, where he worked as part of the administration team for 13 years. In this position, Tim provided leadership for campus planning initiatives, student assessment, enrollment planning, student services, judicial affairs, and crisis management. Tim recently published articles in The Student Affairs Leader titled The Impact of Student Affairs Programming: Research and Recommendations, in the International Journal of Educational Advancement titled, Campus Fundraising: Using Theoretical Perspectives to Understand Donor Motives, and in Planning for Higher Education titled, Strategic and Collaborative Crisis Management: A Partnership Approach to Large-Scale Crisis. Also, Tim has served as a Facilitator Instructor for online courses in Ethics and the Workplace at Northeastern University in the Online MBA program. Tim holds a Ph.D. in law, policy, and society from Northeastern University. Tim also holds an M.S. in college student personnel from Northeastern University and a B.P.A. in public administration from the University of Windsor in Ontario, Canada. Tim is a Trustee and member of the Executive Committee for Dedham Country Day elementary school.
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Kim Reid
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Kim Reid is responsible for directing the research agenda and all activities in the Enrollment Management Learning Collaborative. She provides members with strategic insight into areas including developing focused marketing and communication plans, maximizing resources devoted to search, assessment of retention risk, tuition pricing, and financial aid leveraging. Kim’s research has been featured in The Wall Street Journal and The Boston Globe. She has also appeared on television as an expert in college search. She has presented at the American Marketing Association Symposium for Higher Education as well as numerous other education and communication conferences. Kim has more than ten years of experience in research, assessment, and program evaluation in a wide variety of educational settings. Most recently, Kim was a Consultant at the Intercultural Resource Corporation, where she developed training materials that explore multicultural communication for clients in business, education, and healthcare. Prior to that, she worked at Rockman Et Al, an independent evaluation firm, where she conducted in-depth evaluations of programs employing technology in support of K-12 school reform initiatives. She has also explored the effectiveness of curriculum-based children’s television programming such as Bill Nye the Science Guy and Ghostwriter while at Rockman Et Al as well as at the Children’s Television Workshop where she won a graduate research fellowship. At Indiana University, Kim taught introductory telecommunications classes and conducted research on communication strategies in distance education classrooms. Kim holds a B.A. from Duke University, an M.S. from the Newhouse School of Public Communications at Syracuse University, and has completed her Ph.D. coursework in mass communication at Indiana University. Kim is also an accomplished high performance tennis coach who developed nationally and regionally ranked junior players.
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Jennifer Zaslow
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Jennifer directs the Development Learning Collaborative (DEV-LC), partnering with advancement leaders to improve their organizations' performance, increase alumni and donor engagement, and support campaign and annual fundraising goals. Jennifer focuses on listening to and synthesizing members' key strategic and operational challenges in order to define the DEV-LC's Collaborative Research agenda – which in recent years has covered gift officer performance and productivity, transitioning donors to higher gift levels, and effective management of staffing and budget investments -- and manages the research team to design and conduct impactful Custom Research for individual member institutions.
Jennifer has more than 12 years of experience researching management best practices and market trends, with a focus on generating actionable insights and decision support for executives. In roles with the Human Resources Policy Institute, a membership-based research center at Boston University's School of Management, consulting firm Zweig White, and the Corporate Executive Board, Jennifer has published dozens of reports and articles related to human resource strategy, organizational development, and process redesign. In her current role, she has spoken at advancement conferences including the CASE Summit for Advancement Leaders, Association of Fundraising Professionals, Big 10 and Big 12 annual development conferences, and Jesuit Advancement Administrators conference. Jennifer earned an M.B.A. with high honors from Boston University and a B.A., magna cum laude, from Smith College.